ThruIT

A couple of nights ago, an AT&T Wireless manager contacted me on twitter. Apparently, AT&T caught wind of my blog post where I talked about the issue I was having, and using their new social media initiative be proactive and reach out to me. When @ATTJason contacted me on twitter this evening, I was completely skeptical of this random twitter handle, and on defense, but I went to AT&T’s website and determined @ATTCustomerCare was a legitimate handle, which then references @ATTJason as legitimate. This seems to be one thing that AT&T needs to be careful with, and one of Twitter’s “Verified Account” badges would probably help out. With all of the phishing schemes out there it is important that AT&T presents itself well.

For the past two days I have been having some serious issues with my AT&T wireless connections for my iPhone. There appears to be a routing problem with the phone system’s network (potentially AT&T) that causes the wrong parties to be connected. The scenario is this: when I select Person A from my contacts and call them, I get connected with Person X.

On Sunday, I had an even better experience: I called my girlfriend, the phone rang and then I was connected to a random party who couldn’t hear me. Then the phone started to ring again and I was connected to a different random party whom did not speak english… this cycle continued on until I was connected to a total of 5 different people, all without me [...]