ThruIT

A couple of nights ago, an AT&T Wireless manager contacted me on twitter. Apparently, AT&T caught wind of my blog post where I talked about the issue I was having, and using their new social media initiative be proactive and reach out to me. When @ATTJason contacted me on twitter this evening, I was completely skeptical of this random twitter handle, and on defense, but I went to AT&T’s website and determined @ATTCustomerCare was a legitimate handle, which then references @ATTJason as legitimate. This seems to be one thing that AT&T needs to be careful with, and one of Twitter’s “Verified Account” badges would probably help out. With all of the phishing schemes out there it is important that AT&T presents itself well.